Zoom Phone Pricing
Zoom Phone is a global cloud VoIP phone system for businesses of all sizes. Supercharge your communications. Get a business phone system with secure call routing, call queues, SMS, voice mail, elevate calls to meetings, and much more.
Cloud9 Data is an authorized Zoom Phone reseller. Leverage our volume to get discounted pricing and we make purchasing easy whether you are adding to your existing Zoom contract or buying Zoom for the first time.
This comprehensive guide will educate you on pricing and plans, feature sets, and integrations.
Contents:
- Zoom Phone Benefits
- Key Features
- Zoom Phone SMS
- Pricing & Purchasing
- Advantages & Disadvantages
- Best Alternatives
- FAQ's
Example Zoom Phone Customers
Zoom Phone System Benefits
Whether your users are remote, back in the office, or in a hybrid work environment, Zoom Phone can be tailored to the specific needs of your agency with a range of calling plans and international calling capabilities. Want to keep your existing carrier? No problem, it can integrate with existing carrier services almost anywhere in the world.
With a cloud-based phone system, your provider takes care of all the maintenance and updates, so you can focus on running your business.
- Affordable plans at predictable costs
- Fast, easy deployment and administration
- Extensive PBX phone features such as call recording, caller ID, call routing, voice mail, and more
- Secure and reliable
- Integration with 3rd party software such as Salesforce & Slack
- Scales easy to grow with your business
- Use your existing phone numbers
- Make and receive calls on any device - perfect for today's hybrid workforce
- No IT expertise needed
- International coverage - 40+ countries
- Elevate calls to a Zoom, Teams, or other web meeting
A Modern Phone Solution
- Make and receive phone calls, share content, participate in web meetings, and send chat messages from Zoom desktop and mobile apps
- Easily boost phone calls to a Zoom, Teams, or other web meeting without requiring participants to disconnect
- Initiate or receive phone calls from any device - perfect for hybrid work
- Voice messages are automatically transcribed
- Users can define time-of-day call handling on an individual basis
Full Featured Cloud PBX
A full-featured Cloud PBX that gives your users a flexible, mobile, and powerful cloud phone system.
- Easy, familiar user interface
- Domestic and international calling
- Easily elevate chats to calls or meetings or phone calls to meetings without requiring participants to dial-in to a separate conference bridge
Download a Feature GuideZoom Phone SMS
Send and receive text messages.
Enable new ways to communicate with traditional callers. Callers can now engage with the auto receptionist or call queue over text to ask common, product or service-related questions and find the right contact over SMS instead of a voice call.
The admin can choose the auto receptionist or call queue number to source their SMS/MMS messages and set the team members who can reply to SMS.
Global Phone Coverage
One system across 47 countries. Mix and match plans to align with your regional or global needs.
Combine and centralize administration of your global office phone services in one portal.
- Local phone service in 47 countries
- Long distance service in 29 countries
- Additional 45+ countries available via Zoom BYOC providers
Call Recording
- Support ad-hoc and automatic call recording
- Automatic transcription
- Admins can restrict and control downloading or deletion of call recordings for legal and compliance
Call Monitoring
Managers can silently monitor employee work calls (with permission) on both desk and their mobile phones.
Perfect for training and coaching sales and support reps whether in the office or working remote.
- Whisper: Speak to the user on the call without the other parties being aware
- Barge: Join calls in progress
- Takeover: Takeover the call from the original user
Configurable Caller ID
Ensure outbound calls display your company’s main number, even when made from personal devices, fostering trust and professionalism while keeping your employee’s personal cell phone number private.
When using a mobile phone or desktop app, the user can select the outbound caller ID on a call-by-call basis.
Easy System Administration
A single, powerful, admin panel provides easy administration from any location.
- Add and remove users and assign phone numbers
- Provision and assign devices (desk phones) for those that need them
- Monitor call quality and usage
- Create IVRs, auto attendants, and call queues with point-and-click simplicity
- E911 support
3rd Party Integrations
Integrated with popular applications offering enhanced features and enable your phone system to work seamlessly with your existing IT infrastructure.
- CRM Integrations: Pass call history and notes automatically including Salesforce, Hubspot, Zendesk, MS Dynamics, Zoho, and more.
- Contact Center Integrations: Including Five9, Genesy, NICE, Talkdesk, Twillio, and more
- App Marketplace: Seamlessly blend hundreds of third-party applications into the system. For instance, a real estate firm could integrate Docusign to facilitate immediate contract signatures during engagements.
Reporting & Analytics
The administrator portal includes a real-time dashboard and historical reporting of usage, users, and devices. Administrators can:
- View real-time and historical data
- Inbound calls, outbound calls, completed calls, missed calls, call time
- Call queue data
- View Mean Opinion Scoring of Zoom Phone calls
- Zoom IQ conversation analytics: Talking speed, talk-listen ratio, sentiment score, avg number of filler words (um, ah)
- and more!
Nomadic E911
The only cloud phone system that supports nomadic emergency services for users natively on the platform without the need for 3rd party solutions. We’ve made it easy for users to be compliant with the U.S.-based mandates for Kari’s Law and RAY BAUM’S Act by including the proper configurations of existing features.
Enterprise Phone Call Quality & Reliability
Results from a Wainhouse Research test shows that Zoom had the best call quality out of the top VoIP phone systems even when there is packet loss.
- Globally distributed data centers
- Secure HD voice
- Secure 256-bit AES encryption
Zoom Phone Pricing
There are a variety of Zoom Phone Plans starting as low as $8/month.
- How Zoom Phone Pricing Works: There are a variety of license plans depending on your calling area needs (US & Canada vs. Global/International), outbound calling volume (low = metered or high = unlimited), and add-ons needed such as toll-free numbers, power pack (IVR and call queue's), and more.
- Bundle Discounts: If you have other Zoom products such as Meetings there are discounted bundled packages available. Further, If you are buying for more than 100 users there are non-advertised plans available such as active user vs. named user.
- Government, EDU, & Non-Profit specific rates are available.
- We can help - We effortlessly simplify the procurement process and extend substantial Zoom Phone discounts your way. Contact us for a free quote today.
Contact Us to Learn More & Get a Free Quote
Related Resources
FAQ's
What Exactly is Zoom Phone?
Zoom Phone is a feature-rich VoIP Cloud phone system for businesses of all sizes.
It has all of the features that you would find on a PBX are all accessible and streamlined to create a better experience than is available through a traditional landline calling system.
Further, it enables people to work from anywhere, from any device, making flexible work possible. End users love how they can collaborate via chat, phone, whiteboard, and video, and administrators love how easy it is to manage communications from a single web portal.
Can I Use Zoom Phone Free?
If you're considering adopting Zoom Phone for your communication needs, you might wonder whether there's a free usage option available. The answer lies in the fact that while Zoom Phone does offer a range of plans to suit different business requirements, a completely free version of the service is not part of the package. Zoom Phone is primarily offered as a subscription-based service with various pricing tiers, each catering to specific organizational needs and scales.
Zoom Phone's paid plans provide an array of features designed to enhance your communication experience. These plans offer functionalities such as call management, voicemail, call recording, and integrations with other essential tools. While the free Zoom plan does provide access to video conferencing, chat, and basic meeting features, Zoom Phone falls under the umbrella of premium offerings. This is because it provides advanced telephony capabilities that are essential for businesses looking to centralize and streamline their communication infrastructure.
Can Zoom Phone Receive Texts?
Yes. Zoom Phone SMS allows phone users to send and receive text messages (SMS) using the Zoom desktop client or mobile app.
What is the Difference Between Zoom Meetings and Zoom Phone?
Zoom Meetings and Zoom Phone are both services offered by Zoom, a company known for its communication technology. However, they serve different purposes and offer distinct features.
Zoom Meetings primarily used for collaborative group meetings with multiple attendees. Users connect via video, audio, and chat. Zoom Meetings has key features including high-definition video and audio, screen sharing, virtual backgrounds, and breakout rooms for smaller group discussions. It also has the ability to record sessions. It's widely used for business meetings, online classes, and social gatherings. It provides a space where multiple participants can interact as if they were in the same room. It offers tools like polls, hand raising, and co-annotation on shared screens to enhance the interactive experience.
Zoom Phone, on the other hand, is a cloud-based phone system. It is designed as an alternative to traditional PBX (Private Branch Exchange) systems. It's a more traditional telephony service that integrates with the Zoom platform. Zoom Phone allows users to make and receive phone calls, send text messages, and access voicemail, all within the Zoom interface. It offers features like call forwarding, caller ID, call recording, and voicemail transcription.
Both services offer seamless integration with existing Zoom services. It provides a unified app experience for both video meetings and phone calls.
For customer service applications, Zoom offers a service called Zoom Contact Center.