Five9 Contact Center

Five9 Cloud Contact Center makes it easy for your organization to engage guests on their channel of choice to quickly provide the type of intuitive and personalized support experience they want.

How we can help:

  • Discounted Pricing: We guarantee the lowest pricing. Plus, you'll contract directly with Five9, ensuring transparency and trust.
  • Easier Buying Process: Leverage our 22 years experience to help sift through the noise and get a solution that matches your business needs and can grow with you. We are also readily available and quick to respond.
  • Extra Support: We have services team that can help provide implementation, routing configuration, & user training. In addition, we have dedicated support POCs with vendors that are not available to retail clients.
  • Ensure integrations with your CRM, phone system, & other infrastructure.
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Five9 Contact Center Features

Omnichannel Support

  • Deliver omnichannel customer experiences across the channel of their choice
  • Route interactions to the right agent based on context and intent
Five9 contact Center
Five9 contact center agents

Empower Your Agents

  • Connect agents with experts across your organization to improve resolution at first contact
  • Integrate with your CRM to pass customer data
  • Leverage AI to assist agents with real-time coaching, call transcription, knowledge base, task performance, etc.

Download the Five9 Agent Assist Data Sheet

Real-Time Reporting & Analytics

Measure and manage the KPIs that matter to your business with comprehensive real-time and historical contact center analytics and reporting tools. Gain actionable insights to improve performance and consistently achieve operational and strategic goals.

Dashboard_Five9_contact_center

Five9 Solution Bundles

Five9 offers four pre-configured solution bundles to make it easy for you to select the right value to meet your needs, while giving your organization the flexibility to add new capabilities as your business grows.

  • Core – Voice Contact Center
    Core, foundational platform for inbound, outbound, or blended voice contact center.
  • Premium – Digital Engagement
    Everything in Core plus omni-channel digital engagement reach to connect and communicate with customers on the channel of their choice.
  • Optimum – Workforce Optimization
    Everything in Premium plus tools for quality and workforce management.
  • Ultimate – Workflow Automation (WFA)
    Everything in Optimum plus analytics and workflow automation tools and apps.

Click here to download a Solutions Bundle Overview PDF.

Five9 Contact Center Pricing

Through our purchasing volume we are able to secure additional discounts for clients (lower pricing than you can get direct). There are a variety of pricing and ordering options including prefigured solution bundles, custom quotes, and pricing based on concurrent users, named agents or pay per use. Contact us to discuss which option is best suited for your unique needs and can grow with your business.

Intelligent

Virtual Agent

Digital Only

Digital + Voice

Digital + Voice+ Workforce Engagement

Digital + Voice + WE + Analytics

Website chat delivers answers to common questions and solve customer problems with an intelligent virtual agent built on the latest AI communication technology.

All the vital tools your teams require to run a top-tier, digital-first global contact center.

All of the Digital Only features + chat, email, and basic workforce QM


All of the Digital + Voice features + Enterprise WFM & QM

All capabilities + analytics

Quote

$135/month

$139/month

$179/month

$199/month

Chat

Chat, Email, Text, Social

Voice

Chat, Email, Voice

Chat, Email, Voice

No Workforce Engagement

No Workforce Engagement

Essentials Quality Management: Audio & screen recording, chat and email transcript, agent performance reporting & dashboards

Enterprise QM+ Enterprise WFM

Enterprise QM + Enterprise WFM + Analytics

24/7 World Class Support

24/7 World Class Support

24/7 World Class Support

24/7 World Class Support

24/7 World Class Support

Why Buy From Cloud9Data Solutions?

We have 22 years experience providing cloud customer experience solutions to over 2,100 clients.

Leverage Our Expertise

We assess your organization's unique needs and recommend the best-fit licensing and features, ensuring a seamless integration with your existing infrastructure and workflows.

Access to Discounts & Incentives

By leveraging our volume and purchasing power, we can often offer exclusive pricing and incentive packages that may not be available when purchasing directly. This can result in significant cost savings.

Vendor Neutral

More choices. More options. More say. Our relationships and scale allow us to pick, combine, and select what works for the needs and challenges of your organization.

Added Support

We have escalation points of contacts that are not available to end-customers providing you an extra layer of support.

 

Contact Us to Learn More or Get a Free Quote

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FAQ's?

Contents:

How Much Does Five9 Cost Per Month?

Five9 Contact Center pricing starts at $135/month. Navigating the complex landscape of contact center solutions, businesses often gravitate towards industry leaders like Five9 for their proven track record and comprehensive offerings. However, a common inquiry revolves around the cost of adopting such a sophisticated platform. The pricing for Five9 Contact Center isn't static; it's influenced by a multitude of factors that cater to diverse business needs.

The cost primarily hinges on the scale and specific features that you require. Five9 offers a range of packages, from basic inbound services to more advanced omnichannel capabilities. The number of agents, the extent of integration with other software platforms, and any additional premium features can all sway the final price.

It's always advisable to engage with our sales team to get a tailored quote that aligns with their unique requirements. In essence, while Five9 stands as a paragon of contact center excellence, understanding its cost dynamics requires a bespoke analysis, ensuring that you receive value commensurate to your investment.

How Much is Five9 Predictive Dialer?

The Five9 Predictive Dialer is exclusively offered as a component of Five9's Contact Center platform and cannot be acquired as an independent product. Nevertheless, Five9 provides versatile pricing structures, encompassing four adjustable solution packages ranging from $149 to $229+ per month.

What are the Benefits of Five9?

Five9 has carved a niche for itself as a formidable contact center solution. When one dives into the cost-benefit analysis of the Five9 Contact Center, several advantages come to the forefront. The pricing structure of Five9, while reflecting its premium stature, offers an amalgamation of features that give businesses a competitive edge.

First, with the tiered pricing model of Five9, businesses can select a package that aligns perfectly with their operational size and demands and scale as needed. This ensures they aren't overburdened with unnecessary features, translating to cost efficiencies. Moreover, the bundled approach means companies get access to an array of integrated tools, ranging from AI-driven analytics to omnichannel support, all under a single cost umbrella. This not only simplifies budgeting but also eliminates the hidden expenses often associated with integrating disparate systems. Finally, the flexibility in pricing ensures that as a business evolves – scaling up or pivoting in strategy – its contact center solution can adapt seamlessly without the need for significant financial overhauls.

Does Five9 Use VoIP?

Does Five9 use VoIP? The answer is a resounding yes. At its core, Five9 leverages the power and versatility of Voice over Internet Protocol (VoIP), enabling seamless and efficient communication over the internet.

This integration of VoIP is pivotal to Five9's appeal. By utilizing internet-based voice communication, Five9 ensures that businesses can engage with their customers without the constraints and costs of traditional telephony. The VoIP foundation not only offers crystal clear voice quality but also allows for a plethora of features like call routing, recording, and analytics. Furthermore, since VoIP is internet-centric, it bolsters the platform's flexibility, allowing agents and representatives to communicate virtually anywhere, be it in an office, at home, or on the move. In essence, Five9's adoption of VoIP technology isn't just a nod to modern communication trends; it's a testament to the platform's commitment to providing scalable, efficient, and high-quality contact center solutions for businesses worldwide.