Articles
AI Conversational Intelligence: A Game-Changer for Sales Teams
Conversation intelligence leverages the power of AI to dissect and understand sales conversations, offering a treasure trove of insights to fine-tune sales strategies. By analyzing call data, sales teams can gain invaluable feedback for coaching, streamline information capture to boost productivity, and disseminate best practices across the board with ease. With remote teams increasingly…
Read MoreTransforming Security Operations: SOC-as-a-Service Explained
What is SOC as a Service (SOCaaS)? SOC as a Service (SOCaaS), also known as Managed Security Services, provides businesses with a comprehensive and proactive approach to cybersecurity. It involves outsourcing the management of security operations to a 3rd party who monitor, detect, and respond to cyber threats in real-time. This allows businesses to…
Read MoreAntivirus vs EDR vs MDR vs XDR
Organizations are presented with an unprecedented array of endpoint security choices. Deciding on the most suitable threat detection and prevention tool can be overwhelming – should you opt for Antivirus, EDR, MDR, or XDR? Navigating through these options can feel like deciphering a complex code. To best grasp these technologies, envision them as stages in…
Read MoreUnderstanding the Auto Dealership FTC Safeguards Rule: A Comprehensive Guide
The recent Dealership FTC Safeguards Rules create new standards and procedures that will apply to auto dealerships and go into effect in June 2023. Auto dealerships are increasingly concerned with cybersecurity in the face of new regulations and an alarming rise in cyberattacks. The Second Annual Global State of Cybersecurity Report by CDK Global…
Read MoreCyber Insurance Security Requirements
Introduction: The Importance of Cyber Insurance Cybersecurity insurance is increasingly important for businesses of all sizes. With the rise in cyber threats, organizations face unprecedented risks to their sensitive data and systems. Cyber insurance provides financial protection and peace of mind by covering a wide range of cyber risks. As cyber threats continue to…
Read MoreMastering Network Security Assessment: A Guide
Network Security Assessment is crucial for organizations to evaluate and enhance their network security. It involves identifying vulnerabilities, analyzing risks, and providing recommendations. The process includes initial analysis, risk assessment, vulnerability scanning, data analysis, and reporting. Network Security Assessments have become increasingly important for businesses due to the rising cyber threats and attacks that they…
Read MoreHybrid Cloud Advantages and Disadvantages
Hybrid Cloud Advantages vs. Disadvantages: Navigating the Best of Both Worlds The cloud computing landscape has rapidly evolved over the years, moving from an emerging trend to an essential service in the realm of information technology. Organizations are no longer asking whether to move to the cloud, but how to do it most effectively. Amid…
Read MoreTop 6 Core Insights From Verizon 2023 Data Breach Investigations Report
Unveiled on June 6, 2023, the 16th Annual Verizon Data Breach Investigations Report was released. The findings are eagerly awaited and highly valued in the cybersecurity sector, thanks to its grounding in real-world data and in-depth analysis. The 2023 edition of the report is constructed from a robust dataset, comprised of 16,312 incidents occurring…
Read MoreMerger and Acquisition IT Checklist
Mastering the IT Checklist for a Successful Merger and Acquisition The process of post-merger integration holds immense importance within the realm of mergers and acquisitions (M&A), serving as a crucial driver for the success of these transformative business endeavors. This significance is underscored by statistics from Harvard Business Review, which indicate that a substantial…
Read MoreContact Center Automation Trends
Understanding contact center automation trends is essential for providing efficient and effective customer service. By automating repetitive tasks and leveraging intelligent technologies, you can enhance the efficiency. It also helps improve your customer experience. Automation also enables seamless integration with existing systems. Automation also helps streamline contact center operations and provides a seamless customer…
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